Customer Support
Support for Current Customers
Already installed with us? Confirm your details and request service. Not a customer yet? The estimate comes first.
Existing installations
We come back out
Service after the sale is part of what you paid for. If a run goes dark or something comes loose, confirm your install below and we will schedule a visit.
- Lights out or a dead sectionA strand, a run or one side of the house that stopped working.
- Storm and wind damageSagging runs, blown clips or a section that came down.
- Removal schedulingTell us when you want the January takedown and we will book it.
- Permanent system issuesApp, controller or power supply problems on a permanent install.
Rather just call?
Have your address and roughly when the install went up ready — it saves a round trip.
925-201-6883Not a customer yet? Get a free estimate first — it gives you a real number before anyone calls.
Step 1 of 2
Are you an existing customer?
This decides which way you go — service for an install we already did, or a fresh price for a new one.